A “community meeting” was held on the 23rd of August 2017 to discuss the impact of the behaviour of some those living in supported housing at 38-44 Garden Walk in Cambridge on other residents in the area. A couple of residents asked me to attend as problems had been raised, but not addressed, over a number of months, and they thought I might be able to help.
The supported housing block in question is made up of twenty-five independent bedsits used by Cambridgeshire County Council and the Cambridgeshire and Peterborough NHS Foundation Trust to accommodate people with mental health problems. There are staff on site providing support.
Problems reported by neighbours at the meeting include incessant shouting and swearing for hours; fear of violence, noise, incidents leading to broken glass on the street, one of the residents of the accommodation threatening to kill a cat, and there were concerns mentioned about offensive artwork displayed in rooms being visible from the street. The police said some vulnerable residents in the accommodation were being exploited by criminals; some criminals were persuading the residents to lend them money. There are also reports of unspecified problems relating to drug use.
Neighbours of the accommodation were concerned that people who needed a higher level of care were being accommodated in Garden Walk. The staff present said that people with more complex needs were being accommodated in the block and there had been no associated increase in staffing. In response to a question I asked the County Council’s representative said that decisions on who is referred to the accommodation are taken by a Cambridgeshire and Peterborough NHS Foundation Trust panel. The inappropriate selection of people for referral to the accommodation appears to be the key underlying problem. I suggested that this concern be raised using the public speaking slot at a Cambridgeshire and Peterborough NHS Foundation Trust governing body meeting and this suggestion appeared to gain broad support from those at the meeting.
Residents reported a dismissive attitude from the duty staff at the accommodation (for the community meeting the company running the service, “Metropolitan“, brought up a couple of staff from their London offices and even the local staff present were apparently not those typically encountered by residents getting in touch). A key problem identified was Metropolitan staff’s insistence that residents call the police when there are problems, rather than the staff taking responsibility to decide on an appropriate response. Clearly the staff are better placed than members of the public to determine who best to call for help, be it the police, or clinical mental health staff. Neighbours are understandably reluctant to call the police when the response required is a medical one. The staff at the meeting admitted the policy and defended it on the grounds the police would need to take statements from those making reports.
Concern was raised about the density of supported housing of various types on Garden Walk, and on the adjacent Victoria Road; the suggestion was there is too much in one small part of the city. That I think is something which could be usefully raised at local North Area Committee in-front of local city and county councillors. Councillors at the North Area Committee also set the local policing priorities so that would be an effective place to make suggestions for better communication protocols between the police and those running the accommodation, and to ensure the police keep those living in the accommodation safe from criminal exploitation.
Accommodation managers told the meeting that residents have tenancies and the strong rights which social housing tenants enjoy; the staff noted that this means they can’t move people between rooms, or easily evict them without the involvement of the courts. No-one was keen to see people getting evicted; people want those living in the accommodation to get the best care, and the concern is some people are not in the best place for them, or those who have to live around them. Those who are disrupting the lives of people living in houses on the street are almost certainly causing more upset and disruption to the vulnerable and ill people living within the accommodation block itsself. I questioned why licences to occupy rooms couldn’t be used instead, some Metropolitan staff thought that would worth considering, others said judges wouldn’t accept that given the independent bedsit nature of the accommodation a licence could be used. It was made clear during the meeting that it is judges, not clinicians, who are playing a key role in determining if people stay in the supported accommodation or get moved elsewhere.
The meeting was told the current operators “Metropolitan” had lost the contract from Cambridgeshire County Council to provide the accommodation; and a new contract is about to be awarded to “Sanctuary”, but “Metropolitan” will remain the landlord and residents will have tenancy agreements with “Metropolitan”. The County Council representative said the contract with Sanctuary was agreed, but not signed, and didn’t know what provisions it contained relating to disruptive behaviour by tenants; the officer appeared keen to get the existing and proposed contracts published so everyone can see what the council are expecting of its contractors.
It’s notable that while this is a form of state provided “housing”; Cambridge City Council which generally has responsibility for social housing isn’t involved, the arrangements involve only the mental health trust, Cambridgeshire and Peterborough NHS Foundation Trust, Cambridgeshire County Council and the service providers; it’s on the more medical care side of the spectrum.
Only one local councillor, Mike Sergeant (Labour, Cambridge City Council), turned up to the meeting. Garden Walk is now in the County Council ward of Castle so the key missing councillor was Labour’s Clare Richards (who doesn’t live in the ward, but lives in Abbey). The area’s Liberal Democrat councillors Ysanne Austin and Damien Tunnacliffe were not present.
Some neighbours of the supported housing said their enjoyment of their homes and their mental health was being affected, some said reporting and logging issues relating to the supported housing had become like a job. I sympathise with this, the state is trying to push responsibility down to those who are suffering adverse impacts rather than supporting them.
No-one present at the meeting introduced themselves as a resident of the supported housing; and its not clear if those living in the accommodation were specifically invited.
The police sergeant present noted that making a call to the police via the 101 telephone system is very challenging.
Tweets from, and relating to, the meeting:
On the suggestion of a couple of residents I've come along to this community meeting about Garden Walk. pic.twitter.com/dm7FmKnws0
— Richard Taylor (@RTaylorUK) August 23, 2017
About 11 residents are here and almost the same number of officers of various descriptions. Cllr @sargemike is in attendance too. https://t.co/9AWQaGPIdW
— Richard Taylor (@RTaylorUK) August 23, 2017
The operators of the accommodation – @MetropolitanOrg – say it is staffed 24/7 – with someone sleeping overnight. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
People from Garden Walk are concerned about the impact of those living in supported accommodation for those with mental health problems. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Those living in the supported housing are tenants with tenancy agreements – they have strong protections against eviction. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Others living on the street here at the meeting are saying they are not seeking evictions but action from staff when complaints raised. https://t.co/itm8ZCP0uh
— Richard Taylor (@RTaylorUK) August 23, 2017
Concern about "abhorrent pictures" being discussed – anything "gender specific" could count says @MetropolitanOrg Rep https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
I asked why a licence to occupy isn't used. Diff A's from @MetropolitanOrg staff – concern judges won't accept arrangements are licenceable https://t.co/itm8ZCP0uh
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing "more complex individuals" are being housed on Garden Walk. Contract requires @MetropolitanOrg to accept them say @MetropolitanOrg https://t.co/itm8ZCP0uh
— Richard Taylor (@RTaylorUK) August 23, 2017
Shouting and periods of "incessant screaming for hours" among concerns being raised at Garden Walk meeting. @CambridgeNewsUK https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Q asked: Why are those with the level of mental health needs causing problems on Garden Walk being cared for "in the community"? https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Member of the public says staffing is skeletal. For 25 tenants it's 2 in morning, 2 in afternoon (with some overlap) and one overnight. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing from @cambscops that those in the sheltered housing are being targeted by criminals – e.g. criminals asking them to lend them money https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Calling 101 can be a challenging experience says @cambscops sergeant here. #live https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Q of why @MetropolitanOrg won't call the police about problems but insist (as they are doing here) members of the public call. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Cllr @sargemike hasn't introduced himself and didn't speak up even when a member of the public asked who the councillors present were. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Any issues outside the premises need to be dealt with by @cambscops not @MetropolitanOrg staff say @MetropolitanOrg https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Legal officer from @metropolitanorg disagreeing with local management on this point. https://t.co/Cz9khfyBa8
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing about a resident threatening to kill a cat on Garden Walk. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing @MetropolitanOrg have lost the @cambscc contract and "Sanctuary" will take over from later this year. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing @MetropolitanOrg will still be the landlord and tenants contracts will still be with Metropolitan https://t.co/QortzSbtTf
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing there are no probationary periods in the tenancies https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
I've obtained clarity from @cambscc that @CPFT_NHS make the decisions on who gets referred to the supported accommodation. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Lots of concerns about these decisions and if appropriate people are placed in the supported accommodation on Garden Walk. https://t.co/JSmi8bMqlu
— Richard Taylor (@RTaylorUK) August 23, 2017
Cllr @sargemike has introduced himself and suggests @MetropolitanOrg make clear their procedures for dealing with concerns. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Has staffing level risen as needs of tenants in supported accommodation have risen asks @sargemike – clear answer from @MetropolitanOrg No. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Lots of support for my suggestion to take a public Q to the @CPFT_NHS governors on who gets referred to the Garden Walk accommodation https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing new contractors "Sanctuary" will be reviewing overnight staffing, they might move to having someone awake overnight. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Residents frustrated and don't want to keep filling in forms and calling the police; concern it's affecting all residents' mental health. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Resident says they want to see the relevant contracts tomorrow … doesn't want to wait for @cambscc to deal with a FOI request. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Hearing new @cambscc contract with Scantury is agreed but as yet is unsigned. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Residents are concerned dealing with the problems has become a job for them. https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
Another basic transparency failure in our local NHS governance. We pay @HW_CAMBS to scrutinise. @PaulMcGhee8 & @WendiOgle are Governors https://t.co/8QEGNAhl81
— Richard Taylor (@RTaylorUK) August 23, 2017
Lots of support for my suggestion to take a public Q to the @CPFT_NHS governors on who gets referred to the Garden Walk accommodation https://t.co/9AWQaGy7mo
— Richard Taylor (@RTaylorUK) August 23, 2017
This could be an admin failure, but publishing papers & minutes 4+ months late is a way of decreasing the chance their contents will be news https://t.co/yUXwo1ZqnP
— Richard Taylor (@RTaylorUK) August 23, 2017
The initial element of video accompanying this article was made before I attended the meeting and learnt more about the accommodation and the problems being experienced.
25 responses to “Community Meeting – Garden Walk Supported Housing”
The tender notice for the new contract is at:
https://www.contractsfinder.service.gov.uk/Notice/23cad983-1194-41b1-ac97-d6f96e5c5dd2?p=@NT08=UFQxUlRRPT0=NjJ
The page states the chosen supplier to provide the service from 21 September 2017 is: “Sanctuary Housing Association trading as Sanctuary Supported Liv”
There are no details of the requirements where they would be expected:
https://procontract.due-north.com/Advert?advertId=7deb28a9-fb2b-e711-80df-005056b64545&p=4d8cb5a5-74dc-e511-810e-000c29c9ba21
there are also no attachments on contract’s page on the contracts register:
https://procontract.due-north.com/ContractsRegister/ViewContractDetails?contractId=34f6a42a-b00f-e711-80dd-005056b64545&p=4d8cb5a5-74dc-e511-810e-000c29c9ba21
There the contractor is given as “Sanctuary Housing Association trading as Sanctuary Supported Living”, so presumably there was a truncation due to a limited field size on the central government site.
I found the following on the allocation of accommodation:
Source: Cambridge Rethink Carers Group April/May 2014 newsletter.
I have made a Freedom of Information request in public for the current and proposed arrangements:
https://www.whatdotheyknow.com/request/contracts_for_accommodation_base
I hope the request will prompt the release of:
I have been given some more examples of the problems being experienced, and observed, by neighbours of the supported housing block:
The Cambridgeshire and Peterborough NHS Foundation Trust Council of Governors meets on the 13th of September 2017: 5:30pm – 8pm, Hinchingbrooke Country Park, Brampton Rd, Huntingdon PE29 6DB; when available the papers ought be published at:
http://www.cpft.nhs.uk/about-us/cog-papers-2017.htm
Previous agendas have contained an item for questions from members of the public; I propose using this opportunity to say:
I’ve reviewed how public questions have been handled. There have been public questions before which means someone asking one should not come as a shock to the governors; public questions have recently been invited at the start and end of the meeting.
Review of minutes of Previous Public Question Slots at Cambridgeshire and Peterborough NHS Foundation Trust Council of Governors Meetings
There doesn’t appear to be any mechanism for submitting public questions in advance of a meeting; such a mechanism might enable more considered responses.
I’ve mentioned CPFT, and a governor in a tweet:
Only pen and paper, or other non-electronic devices, may be used to report on Cambridgeshire and Peterborough NHS Foundation Trust Governors meetings without the express permission of the chair. I have sought permission to use electronic devices to record the meeting.
I have not yet decided what to do if permission is denied. I will certainly publicise the decision and any reasons (I don’t think such a public decision can have the confidential character). I may ask the chair, governors and other elected representatives if they would be prepared to put the question on my behalf and report the response.
I could also read the question into camera on the road outside the meeting – showing my willingness to be present at the meeting, and explain why I am not inside.
There are risks arising due to defamation law; and also risks arising from not being able to record encounters with public officials, if use of electronic recording devices is not permitted.
The trust’s constitution needs to be brought into the modern era.
On the 8th of September 2017 I received the following response to my request for permission to use electronic devices to report on the meeting :
I made no reference in my request to any wish to record the answers to questions I ask; and nor did I specifically ask permission for myself.
The reason given for not permitting the use of electronic devices to report on other elements of the meeting is totally unreasonable and irrational. The restrictions apply to meeting in public which anyone could attend and observe. If any confidential information was shared by a Trust member or member of the public then the confidentially would have been breached irrespective of how anyone might record that fact. If there was an accidental release of confidential, or personal, information during a meeting those attending would have to make their own judgements on what it was legal and moral to publish.
I am considering a run-on question to my prime question about accommodation asking:
At the meeting in response to other reports I added that allowing reporting using modern technology could help engage and “energise” members. I suggested governors let members see what they do.
Cambridge City Council’s North Area Committee meets on the 14th of September 2017 at 18.30 at Chesterton Community College; there is an “open forum” section at that meeting. The papers, will become available at
https://democracy.cambridge.gov.uk/ieListDocuments.aspx?CId=199&MId=3352&Ver=4
I suggest using that opportunity to bring the problems raised into the public domain, to a formal minuted local government meeting in-front of the area’s local councillors. Councillors could be urged to set a local policing priority protecting those living both in and around the supported accommodation; councillors can urge their representatives on the accommodation forum to consider what’s happening in Garden Walk and take it into account when offering accommodation, they should also be able to ensure what’s happing is discussed at relevant council committees and report back to the area committee.
As councillors have previously discussed the police’s failure to open their emails; the fact they’ve been asking Garden Walk residents to email them on the problematic “cbcitynorth” address would also be worth mentioning.
The area’s local councillors can be found, and contacted, via:
https://www.writetothem.com/who?pc=CB4+3EW
While Cllr Sargent attended the community meeting himself the others could be pointed to this article as a starting point to introduce them to what’s happening.
If this isn’t resolved by October, the next Cambridge Community Safety Partnership – a body which brings together the police, councils, and the mental health trust, is at:
17 October 2017 from 10am in Committee Rooms 1 & 2 at The Guildhall, Cambridge, CB2 3QJ.
There is a public speaking slot at that meeting too.
https://www.cambridge.gov.uk/cambridge-community-safety-partnership
The representative of CPFT on the Community Safety Partnership is on Twitter: Nick Oliver.
I have made a Freedom of Information request in public for information on the operation of the accommodation forum and specifically how the criteria for selection of those accommodated at 38-44 Garden Walk has changed in recent years:
https://www.whatdotheyknow.com/request/operation_of_the_accommodation_f
My plan for attending the CPFT Council of Governors meeting on the 13th of September 2017:
As it turned out my questions were the last items of the meeting; so there was no opportunity to deploy the non-electrical camera.
I didn’t park in the car park as it was dark and wasn’t somewhere I was happy leaving my car.
I put the question to the Cambridgeshire and Peterborough NHS Foundation Trust Governors meeting on the 13th of September 2017.
The key point was the new service provider, Sanctury, is working with the County Council to look at an alternative location for the service.
I have transcribed the responses from my video:
An officer (I think) responded first:
A governor added:
Officer now identified “Debra” responded:
Governor Paul McGhee added:
[I think that’s right, but I think the Governors can also, prompt the board to look at something and they might reasonably do that after hearing from a member of the public]
The Chair, Julie Spence, then commented:
I think I and Cllr Richards managed to get City and County Councillors at Cambridge’s North Area Committee to add Garden Walk to the list of issues it is tracking.
No new information was forthcoming.
A video of the relevant section of the meeting which was held on the 14th of September can be viewed at:
https://www.youtube.com/watch?v=lI6n-oAX10s&feature=youtu.be
Trust officers have published draft minutes of the 13 September 2017 Council of Governors Meeting.
The officers propose that the chair’s decision on filming isn’t recorded in the minutes.
Insultingly officers propose the minutes state:
This isn’t merely my “understanding”, and I do not believe I presented it as such. The Trust wrote to me to say:
I don’t see any room for a misunderstanding there.
Currently the published draft minutes omit transcripts of certain speeches, and slides, which the draft minutes state are included as appendices.
I have obtained all the slides shown at the meeting via a Freedom of Information request:
https://www.whatdotheyknow.com/request/cpft_council_of_governors_meetin
The Trust has revealed it has a full audio recording of the meeting but as yet is refusing to release it.
It appears the constitution was reissued in May 2019 retaining the ban on modern reporting technology.
The constitution states:
” 21.4Save as set out in clause 21.7 below no one may record proceedings in whole or in part of Council of Governors meetings using electronic devices except with the express permission of the Chair. Members of the public and governors may record proceedings in writing using pen or pencil and paper.”
https://www.cpft.nhs.uk/Documents/Board%20of%20Directors/Constitution%20Final%20Approved%20by%20Board%20230519.doc